Terms

Version 2026-10-draft. Draft, pending legal review.

What Leaf It With Us does

Leaf It With Us connects you with a local nursery that looks after your plants while you're away. The nursery cares for the plants. Leaf It With Us takes the booking and the payment and handles problems.

Your booking

• You pay the full price when you book. The price you see is the price you pay.
• Your plants are held for you from the drop-off date to the pick-up date. Stays run from 1 to 180 days.
• A place is held for 30 minutes while you pay.

Cancelling

• Up to 24 hours before 00:00 on your drop-off date: a full refund.
• After that, or if you don't bring your plants: half of the booking subtotal back. The service fee isn't refunded.
• Picking up early doesn't refund unused days.

At drop-off

Staff photograph each plant and note its condition. They can turn away a plant with pests or disease. You get that plant's share of the plant price back. A plant bigger than you booked is paid for at the counter, or goes home with you.

Late pick-up and unclaimed plants

You have 2 days of grace after your pick-up date. After that, each extra day is charged at your booking's rate and paid before the plants go home. If you don't collect your plants or contact the nursery within 30 days of your pick-up date, the nursery may keep or rehome them.

Care Guarantee

If a plant photographed healthy at drop-off dies in the nursery's care, you get a full refund of the booking, service fee included. Report it within 7 days of pick-up, with a photo. We decide using the drop-off, weekly and pick-up photos. Not covered: problems noted at drop-off, a plant's natural end of life, and pests that arrived with the plant.

What we're not

Leaf It With Us isn't an insurer, and the guarantee is limited to a refund of what you paid.