Care Guarantee
If a plant arrives healthy and dies while the nursery has it, you get the whole booking back. Our fee too.
How to claim
Open your booking within 7 days of picking your plants up and tap Report a problem. Add a photo and say what happened. A couple of sentences is plenty.
Then we look at the pictures. There's one of every plant from the day it arrived, the weekly updates, and one from pick-up. You'll hear back by email.
What it doesn't cover
Anything the nursery wrote down when your plants came in, since that was already wrong. Pests that arrived with the plant aren't covered either. And sometimes an old plant is just done; that isn't anyone's fault.
Who pays for it
The nursery that had your plants. It keeps everyone careful.